Natalie Hausia-Haugen (she/her) is the Head of Customer Experience DEI with Amazon Grocery. She has 25 years of experience in social justice, organizational effectiveness, and retail strategy. With 17 years leading in Fortune 100 brands like Target, Nike, and Amazon, Natalie's work often demonstrates the topline benefits of merging business and talent processes and centering the marginalized. She believes her role as DEI leader is less about telling business leaders what to do, and more about making sure they are crystal clear about the risks and benefits of their decisions.